The problem is I believe it more from the middle man than from the owners.Well, that's a great PR, talking about horrible pandemic and importance of fans only hours after having totally disregarded them. But overall I agree, it should be the owners doing the apologizing not the middle man.
For example while Liverpool has his owner making the statement its purely a pr statement. While ours, whatever you may think about it, was way more honestly written.
One came from someone that couldn't give a crap, the other came from an unfortunate soul that was thrown to the wolves. I, at least, care about the one thrown to the wolves.